Do You Know People?

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My how things have changed. The big difference bewteen “Then” and “Now”

Then…Leaders of yesterday often ruled with secrecy, politics, fear, and intimidation. They felt their wisdom and expertise (their “people knowledge”) was the most important to the success of the organization. Salespeople were a “necessary evil” that businesses were required to tolerate.

Then….Customer Service Personnel were taught the Golden Rule…”Do unto others as you would have them do until you”. Classes were taught with mirrors on desks to “smile through the phone” and if given the opportunity to mirror the body language of the customer. But that was then, this is now.

Now…The success of your business and your personal life depends solely on how well you can “Read People”. The biggest change with this leadership philosophy… it creates equality and respect for every person. We are to look at the people in our life as if they were puzzle pieces. All unique and each needed to complete our personal and professional momentum.

And training is necessary. Why? As human beings we still typically surround ourselves with people who are like whom? OURSELVES!!! We tend to connect with people who are motivated like we are, think like we do, and have a similar work style. And we treat them like we want to be treated. Wrong Wrong! Wrong!!. I don’t want to be treated like you want to be treated…I want to be treated like I want to be treated.

The Golden Rule has been replaced by “Treat people the way THEY want to be treated.”

To do this you have to be a better listener…not talker. You have to learn to “be present” with the customer, not focused on yourself or your product. In the past, we might have thought “it can’t be ME, it must be YOU.” The results? Business was left on the table…valuable time was wasted between both parties.

When talking to people you must learn how to: